Frequently Asked Questions
When is the Museum open?
The Museum is open on Sundays from 1:00pm – 4:00pm.
Where is the Museum located?
Our address is 1401 S. Central Ave., Los Angeles, CA 90021.
Is the Museum free?
Yes, there is no cost to tour the Museum; however, donations are always welcome.
Where should I park when I visit?
Can I bring food and drink into the museum?
Only bottled water with a screw top is allowed in the exhibition spaces. Food is only allowed in the designated areas during museum events.
Is the Museum wheelchair accessible?
Does the Museum provide discounts?
The Museum is free for all visitors.
Do I have to make reservations to visit the Museum?
The Museum does take walk-in visitors, however, pre-booked tours are held on Sundays from 1-4pm. For more information on booking a tour, please visit our Plan Your Visit page.
How do I become a volunteer at the Museum?
[insert volunteer info/link]
COVID-19 Safety Protocols
To ensure the safety of guests, staff, and volunteers, the African American Firefighter Museum closely follows all standards established by the CDC, local, and state agencies. Admission is timed entry and tickets are limited capacity.
By reserving a ticket, you agree to adhere to all museum safety protocols. These include showing valid photo identification, proof of full vaccination or negative COVID-19 test performed within 72 hours as required by LA County and LA City protocol, maintaining social distancing between parties, wearing a mask, and avoiding contact with objects and others. Home test kit results will not be accepted for entry. Staff reserves the right to remove any guest in violation of these policies.
Please do not enter the premises if you are experiencing any symptoms of COVID-19, or have had close contact with someone known or suspected to have COVID-19.
Use of Website Content
All of the content, images, and photographs on this website are copyrighted and are the property of the African American Firefighter Museum (AAFFM). Information and images found on the website cannot be reproduced in any form without express written permission from AAFFM. For details, please contact us via email at email@example.com.
You are encouraged to use the website as a resource. If you reference the website in an article or paper, we ask that you please include our URL, http://www.aaffmuseumla.org, in your bibliography. If you are referencing our website online, please include a link to our website from your web page.
Personal Information: Definition and Requirement to Obtain Lawfully
AAFFM may collect and maintain personal information only through lawful means. All agency employees who collect and/or maintain personal information strive to comply with the provisions of the Information Practices Act. “Personal information” includes, but is not limited to: any information that identifies or describes an individual, including his or her name, home address, home telephone number, email address, interests and newsletter preferences, and credit card or financial information. Personal information also includes statements made by, or attributed to, the individual. Specifically it includes information acquired through job applications and employee personnel files, grant applications, contracts for services from individuals, and public comments or questions via mail or electronic mail. When you visit the museum’s website, our servers automatically collect information about the IP address from which you access the website, the pages you visit, the date and time you access the website, and the type of browser and operating system that you are using. The information we compile is used to enhance the visitor’s experience when using the website. We do not sell, exchange, share, or rent any information to commercial organizations, political parties, or candidates for political office.
Restrictions on Collection and Use of Personal Information
The purposes for which AAFFM may collect personal information will be specified at or prior to the time such information is collected. The personal information collected is relevant to the purpose for which it is needed. Any subsequent use of the information will be limited to and consistent with the fulfillment of those purposes previously specified.
AAFFM will not disclose, use for any purpose other than as specified at the time it was collected, or make available any personal information collected, except with the written consent of the subject of the information or as otherwise permitted by law or regulation. The State may provide or distribute certain lists and statistical reports of regulatory information as provided by law, but no personal information is distributed, and all relevant legal protections still apply to the State’s websites.
Protection of Personal Information
We strive to protect personal information against loss, unauthorized access, use, disclosure, modification, or transfer. AAFFM employees responsible for the collection, use, maintenance, and/or dissemination of records containing personal information are trained to take appropriate precautions, including but not limited to authentication, monitoring, auditing, and encryption to ensure that proper administrative, technical, and physical safeguards are established and followed in order to protect the confidentiality of such information. Staff are trained to remove or redact personal information when data disclosures are necessary. Individuals have a right to access information about themselves and may request a correction of any inaccuracies. In order to request access or correction of your information, see the contact information below.
How We Collect Information
Email + Newsletter Sign Up
You may choose to provide us with personal information in an e-mail message to one of the addresses listed throughout the Site or by registering for our e-mail newsletter. We use this information only to respond to your message or to register you for the services you have requested. If you sign up for an e-mail newsletter, you have the option to unsubscribe at any time.
If you apply for a volunteer position, we may ask you for additional information such as name, number, address, resume, education. We will not use this information for any other purpose than what you submitted it for.
Online registration of event tickets
The AAFFM uses third-party vendors to administer and process your online registration for Museum events. We also work with third-party contractors to process ticketing for certain events or registration for certain courses. The AAFFM requires its vendors to maintain the security of the information which you provide to them and restricts the vendors from using this information in any way not expressly authorized by the African American Firefighter Museum.
Online surveys. From time to time, the AAFFM may invite you to participate in surveys posted on the website. You may decide whether you wish to complete such surveys, which may ask about your background, occupation, or similar questions. We use this information to help us better understand our audience, which in turn allows us to better meet your needs and interests. Information collected in these surveys is never sold or rented to third parties for marketing purposes, but we may share it with outside vendors to analyze the information we collect (see “Use of third-party service providers” below).
Online retail purchases
When making a purchase through our online store, we may ask for information such as name, address, and credit card. We may use your contact information to send you updates regarding other products and programs. We will not store your credit card information, unless you select the option to save your credit card information.
When making a donation to the AAFFM online or elsewhere, we will ask you to provide us with the information we need to process your membership and/or to acknowledge your contribution. This information includes your name, billing and mailing addresses, telephone number, email address, and credit card information. Your credit card information will be sent to our third-party payment card processors and service providers to perform fraud detection and payment processing services. All sensitive information is encrypted and secured. If your purchase is rejected by our website because it was detected as a possible fraudulent use of a payment card, and you are in fact the authorized user of the card, you can contact us at firstname.lastname@example.org for the issue to be evaluated and resolved.
We will retain your personally identifiable information for our records, in order to facilitate better customer service. We do not store credit card numbers. Our third-party provider can process payments for members who have selected automatic renewal, and will retain payment information using tokenization technology for enhanced security.
- collect information about the ways visitors use this Site – which pages they visit, which links they use, and how long they stay on each page;
- improve our marketing efforts, including through use of targeted advertising
Website tracking technologies
We may use other, similar technologies from time to time, like pixels (or “clear gifs”), third party ad-serving companies, and other tracking technologies to personalize and show ads to you and others on our website and elsewhere online and to measure their impact. Pixels are tiny graphics files that contain a unique identifier that enable us to recognize when someone has visited our Site. This allows us, for example, to monitor the traffic patterns of visitors from one page within our Site to another, to deliver or communicate with cookies, to understand whether you have come to our Site from an online advertisement displayed on a third-party website, to improve site performance, and to measure the success of marketing campaigns.
The AAFFM makes every effort to ensure that all of the transactions that occur on the website are secure. All personal information submitted to the website is encrypted using “Secure Socket Layer” (SSL) encryption. SSL technology is an industry standard for protecting sensitive information as it is transmitted over the Internet. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and administrative procedures to safeguard and secure the information we collect online.
Social Media Code of Conduct
The Museum’s social media presence is a valuable way for us to connect with visitors and the community on a range of topics, including the Museum’s collection, exhibitions, public programs, African American and California history, relevant news, and more. It also allows our visitors and community to connect with one another around the Museum and its values.
We love hearing from you on social media and, to ensure that everyone has a positive experience we ask that posts, comments, and replies on Museum channels be respectful and suitable for all ages. Keep in mind that the views expressed by our fans and followers are their own and may not represent the views of AAFFM, its board, or volunteers. We reserve the right to delete any content we deem inappropriate and to block users who post such content, including:
- Violent, obscene, hateful, disrespectful, accusatory, or discriminatory posts, links, or images
- Comments and posts that threaten, defame, or malign any person or organization
- Solicitations, advertisements, or endorsements of any financial, commercial or not-for-profit organizations, websites, organizations or clubs, contests, or promotions
- Comments that suggest or encourage illegal activity
- Off-topic posts
- Repetitive posts copied and pasted or duplicated by single or multiple users
- Posts that infringe on intellectual property such as logos, graphics, copyrighted text, images or videos
- Posts that share your own or another person’s private information such as an email address, phone number, or address